Privacy Policy

Last updated: 15 July 2026

DS Hydraulic Solution (ABN 29 334 428 101, ACN 685 344 576) respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you visit this website, contact us or request a quote.

1. What information we collect

Depending on how you interact with us, we may collect:

• your name and business or organisation details;
• phone number, email address and other contact details;
• project information, drawings, specifications, site details and information in your message; and
• technical information such as IP address, browser, device and pages visited when you use the website.

Please do not send sensitive personal information through a website form unless we specifically ask for it and you are satisfied it is necessary.

2. How we collect information

We collect information directly from you when you complete a contact or quote form, email us, call us or provide information during a project discussion. We may also receive information from your organisation, project partners or service providers where this is reasonably necessary for our business functions.

3. Why we use personal information

We may use personal information to:

• respond to enquiries and quote requests;
• assess, price, schedule and deliver requested services;
• communicate about projects, accounts, safety, access and administration;
• improve our website, services and customer experience;
• send relevant business communications where permitted, with an option to opt out; and
• meet legal, regulatory, insurance, accounting and dispute-resolution obligations.

4. Disclosure of information

We may disclose information where reasonably necessary to our employees, directors, contractors, project partners, professional advisers, insurers, accountants, IT and hosting providers, form-processing providers, payment providers, regulators, courts or law-enforcement bodies. We do not sell personal information.

Some service providers may store or access information outside Australia. Where the Australian Privacy Principles apply, we take reasonable steps required by those principles when engaging overseas recipients.

5. Website forms, hosting and third-party content

Information submitted through this website may be processed by the website host and form-processing services so that we can receive and respond to your enquiry. The website also includes third-party content such as Google Maps and externally hosted images. Those providers may collect technical information under their own privacy policies.

6. Cookies and similar technologies

Our website may use essential technical storage or similar technologies needed to operate and secure the site. Third-party embedded content may use its own cookies or similar technologies. You can adjust cookie settings in your browser, but some website or embedded-content features may then be unavailable.

7. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We retain information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, insurance and dispute-resolution requirements, after which we securely delete or de-identify it where practicable.

8. Access and correction

You may ask what personal information we hold about you and request correction of information that is inaccurate, incomplete or out of date. Contact us using the details below. We may need to verify your identity before acting on a request.

9. Privacy complaints

If you believe we have mishandled your personal information, please contact us first so we can investigate and respond. We aim to acknowledge privacy complaints promptly and provide a response within a reasonable period. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) atoaic.gov.au.

10. Contact and updates

Privacy questions, access or correction requests and complaints can be sent toinfo@dshydraulicsolution.com.au, posted to 35 Truganina Road, Malaga WA 6090, or made by phone on 0439 554 328.

We may update this policy when our practices or legal obligations change. The updated version will be published on this page.